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Sponsored AI Networking Cookbook: Practical recipes for AI-assisted network automation and development AI Networking Cookbook: Practical recipes for AI-assisted network automation and development

Author

Kapardhi Kannekanti

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#small language model Open access Sep 2026

When to Escalate: A Cost-Aware Belief Policy for Conversational Agents Under Hidden Intent

A conversational agent replying to inbound sales leads must choose an action before it knows the lead’s intent. It can answer, ask a qualifying question, hold, or escalate to a human, but the true buying-readiness and whether a human is actually needed are hidden. The two ways of being wrong are not equally costly. A m...

Kapardhi Kannekanti · 0 citations
#small language model Open access Sep 2026

When to Escalate: A Cost-Aware Belief Policy for Conversational Agents Under Hidden Intent

A conversational agent replying to inbound sales leads must choose an action before it knows the lead’s intent. It can answer, ask a qualifying question, hold, or escalate to a human, but the true buying-readiness and whether a human is actually needed are hidden. The two ways of being wrong are not equally costly. A m...

Kapardhi Kannekanti · 0 citations

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