Book
Open access
Jul 2026
Is Conversational AI Taking Control?: From Individualistic to Holistic Approaches to Sustaining Human Agency
This work presents the findings of a conceptual review that describes four concepts of agency, including personal agency, social agency, institutional agency, and artificial agency, and argues for shifts from individualistic toward holistic approaches to developing agentic conversational AI systems that sustain the authors' diverse and evolving forms of human agency in everyday life.
Amid Ayobi, Benjamin Lucas Searle, Khalid Aadan et al.
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