Review
Open access
Sep 2026
ISO 9001 Certification and Level Five Hospitals' Performance in North Rift Region, Kenya
The study concluded that ISO 9001 quality management dimensions enhance hospital performance when authentically implemented and recommended strengthening patient feedback mechanisms, enforcing documented procedures, institutionalising continuous improvement and enhancing the use of routine performance data for decision...
Carolyne Jepng'eno, Kori Blandina, G. Bor
· East African Journal of Busi... · 0 citations