Inter-Organizational Trust as a Catalyst Between Supply Chain Integration and Customer Service Performance in the Chinese Automotive Logistics Sector
This study examines the effect of Supply Chain Integration (SCI) on Customer Service Performance (CSP) and the moderating role of Inter-Organizational Trust (IOT) in China’s automotive logistics industry. Drawing on the Resource-Based View (RBV) and Relational View, SCI is conceptualized as an operational capability th...