From crisis to catalyst: unveiling the impact of information literacy on operational efficiency and organizational performance of SMEs in the digital post-pandemic era
The pandemic accelerated the digital transformation of SMEs. The purpose of this paper is to develop a theoretical model that explains the impact of Information Literacy (IL) and Digital Literacy (DL) on the Operational Efficiency (OE) and Organizational Performance (OP) of SMEs. Moreover, the relationships between I...