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Author

M. K. Durgamani

2 papers indexed here

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Conference Aug 2026

AI-Enabled Conversational Agents for Strengthening Customer Engagement in Retail Environments

The rapid growth of digital retail platforms has increased the need for intelligent customer engagement solutions capable of providing personalized, responsive, and efficient services. Existing conversational systems primarily focus on handling basic customer queries and often lack advanced personalization, contextual...

K. Veerakumar, M. Ganesan, M. K. Durgamani et al. · 0 citations
Conference Aug 2026

Improving Supply Chain Transparency and Operational Efficiency Through Blockchain-based Systems

Supply The issue with chain management is its vulnerability to various issues such as transparency, traceability, data integrity, and efficiency because of poor information systems and manual recording of information. These problems may cause wastage of time, increased costs, fake products, and reduced trust of stakeho...

R. Swaminathan, S. Karthikeyan, K. Veerakumar et al. · 0 citations

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