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Open access Aug 2026

Impact of Communication in Satisfaction of Patient’s Family: Study of Healthcare Services Using PLS-SEM

In the Indian context, family members play a crucial part in the care of patients, since they can provide psychological as well as emotional assistance to hospitalised patients. Communication is regarded as a vital clinical skill in medicine for establishing rapport with patients and their families and opening the way...

Neha Bansal, M. Narwal, Neeraj Chaudhary et al. · 0 citations
Aug 2026

Unveiling the dynamics of ethical leadership: how ethical culture moderates its impact on ethical behaviour using PLS-SEM

Organisations are recognising the importance of setting ethical standards to promote long-term success as ethical issues and misconduct become more prevalent. This study aims to demonstrate how a strong ethical culture can promote conduct, particularly in the dynamic context of India. It also illustrates the impact...

M. Narwal, H. Mehra · 0 citations

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