Open access
2026
Power Utility Ticket Processing via Domain Knowledge-Infused Large Language Models
Power grids face growing challenges from extreme weather, aging infrastructure, and increasing penetration of electric vehicles and distributed energy resources, making incident response more complex. Maintenance tickets provide valuable records, but their unstructured text requires manual interpretation, which is labo...
Rithika Mathew, Si-Yuan Du, Mahdi Zarif et al.
· IEEE Access · 0 citations