Review
Open access
Sep 2026
AI Chatbots in Indian Banking: How Artificial Intelligence Helps Banks and Customers
It is revealed that AI chatbots have evolved from simple Q&A to providing product information, account related queries, service requests, card payment services, loan-related information and select transaction banking services, and features such as voice, multilingual and app-integrated support are increasingly being ad...
Mahima Sharma, Maneesha Kaushik
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