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Author

Maria Melsasail

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Open access Oct 2026

Analisis Kualitas Pelayanan Berbasis Sistem Estimasi Waktu Tunggu pada BPJS Ketenagakerjaan Cabang Manado

This study aims to describe and analyze service quality regarding the waiting time estimation system at the Manado Branch of BPJS Ketenagakerjaan (Social Security Agency for Employment). The research focuses on the availability of physical facilities and supporting technology, the accuracy and consistency of informatio...

Maria Melsasail, Agustinus Walansendow, W. Longdong · 0 citations

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