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Mary Rose P. Andrada

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Sep 2026

Business Process Redesign Through Hybrid Automation: A Case Study of a Remittance Service Provider

The study explores how integrating robotic process automation, artificial intelligence, machine learning, and other digital technologies can support the redesign of compliance-intensive workflows while maintaining human oversight for regulatory decision-making to address operational challenges in remittance processing.

Mary Rose P. Andrada, Leilani I. de Guzman · 0 citations

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