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Matthew Zhi Yuan Lau

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Open access Jun 2026

Factors influencing older adults’ intention to use social chatbots: examining technology acceptance, anthropomorphism, authenticity, and artificial intelligence social interaction

Findings suggest that control belief, authenticity, and social interaction intensity with social chatbots are key drivers of adoption intention among older adults.

Ka Lon Sou, W. Yow, Matthew Zhi Yuan Lau et al. · Innovation in aging · 0 citations