Open access
Jul 2026
Development of an Information Service Chatbot for University Websites Based on Natural Language Processing (NLP) and Retrieval-Augmented Generation (RAG)
It is concluded that an NLP- and RAG-based chatbot is feasible to be implemented as a digital campus information service and improves answer accuracy from 58.5% to 89.25%, with an average response time below three seconds.
Zuhri Yanda, Yeni Yanti, Maulinda et al.
· IC-ITECHS · 0 citations