Author

Md Hashem Reza

2 papers indexed here

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Review Open access Oct 2026

Assessing E-Governance Service Responsiveness and Challenges in Khulna City Corporation: Insights from Service Providers and Citizens

Perceived response speed, timely updates, and information clarity were highly correlated with citizen satisfaction, while service delay was significantly correlated with intention to recommend.

Kamrun Nahar Jharna, Md Hashem Reza, Aysha Siddika et al. · Journal of Arts, Humanities... · 0 citations

Open access Oct 2026

E-Governance and Citizen Participation in Local Government: An Assessment of Citizens’ Knowledge, Attitudes, and Practices in Khulna City Corporation, Bangladesh

The use of e-governance has increased the opportunities for improving public service delivery and citizens' participation; but having digital services does not guarantee citizens' participation. The study investigates citizens' knowledge, attitude, and practice on e-governance services that might affect their online ci...

Kamrun Nahar Jharna, Md Hashem Reza · Journal of Arts, Humanities... · 0 citations