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Mengqiao Zhao

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Open access Feb 2026

Systemic barriers to the quality of online healthcare consultation: A qualitative study of provider-side factors and incentive misalignment

Objective This study examines healthcare professionals’ perspectives to identify the organizational and systemic factors influencing Online Healthcare Consultation (OHC) service quality, clarify key challenges, and establish directions for future research. Methods Between October 2021 and January 2022, a qualitative st...

Wei Zhang, Mengqiao Zhao, Jingjing Liu et al. · 0 citations

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