Review
Jul 2026
Digital innovation and quality improvement in Industry 4.0: the mediating role of TQM critical success factors
The work explains why similar digital investments can generate different quality outcomes, highlighting the role of organizational conditions in mediating this relationship and proposes a theoretical reinterpretation of TQM CSFs as socio-technical mechanisms through which digital innovation translates into quality outc...
Mariagrazia Provenzano, Francesco Pacchera, Cecilia Silvestri et al.
· European Journal of Innovati... · 0 citations