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Author

N. Nwaigwe

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Jul 2026

Digital trust as a bridge: linking responsible AI and technological responsibility to customer loyalty among Nigerian student digital banking users

It is suggested that customers perceive responsible AI as a more salient and experience-driven aspect of digital banking than general technological responsibility, and digital trust is a strong predictor of customer loyalty.

A. G. Agu, N. Madichie, Clara Margaça et al. · 1 citation

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