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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

N. Trihas

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Review Open access Oct 2026

Consumer Complaint Mining Through Topic Modeling and Sentiment Analysis: A Proof-of-Concept Analytical Framework for Decision Support

This study presents a proof-of-concept analytical framework for multi-dimensional complaint analysis and uncertainty-aware evidence synthesis, with potential use in human-in-the-loop decision support, and applies it to 99,434 CFPB complaint records spanning from March 2015 to March 2026.

M. Chatzimina, Athina Bourdena, A. Chinnaswamy et al. · 0 citations

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