Open access
Sep 2026
INTENT-GUIDED RETRIEVAL-AUGMENTED GENERATION WITH LORA-BASED INTENT ROUTING FOR INTELLIGENT CUSTOMER SUPPORT
Instant-Guided Retrieval-Augmented Generation with LoRA-based Intent Routing, a novel customer assistance system with intent-based retrieval, was successfully created and evaluations used ROUGE-1, ROUGE-L, BLEU, Format adherence rate, exact match, and fuzzy match accuracy.
T. V. Chethana, Payal Koolwal, R. Bharathi et al.
· International journal of com... · 0 citations