Author

Prithvi Siva Sankar Shunmuga Sundaram

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#generative ai Review Open access Aug 2026

AI-Powered Chatbots for Customer Service in Banking

This study examines the role of AI-powered chatbots in enhancing customer service within banking institutions by reviewing existing literature and proposing a conceptual framework for chatbot adoption, and highlights challenges associated with privacy, trust, cybersecurity, and ethical considerations.

Prithvi Siva Sankar Shunmuga Sundaram, S. Somayajula, R. Venugopal · International Journal for Re... · 0 citations