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Prudencio A. Bajan

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Review Open access 2026

Service Quality and Customer Satisfaction of Hollow Blocks Business: Basis for Improvement

This study examined the relationship between service quality and customer satisfaction in a hollow blocks business and explored how these variables differed according to customers’ age, sex, type of customer, and frequency of purchase. A quantitative descriptive-correlational research design was employed, with survey q...

Prudencio A. Bajan, Joyce C. Decendario, Cerbo Trudy C · 0 citations

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