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R. Kimaiga

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Review Open access Aug 2026

Workforce Professionalization and Service Quality: Empirical Insights for Destination Management in Kenya

Tourism workforce professionalization has increasingly become a critical determinant of service quality and destination competitiveness in the global tourism industry. This study examined the effect of professionalization of the tourism workforce on service quality delivery in Kenya's tourism sector. Grounded in Human...

R. Kimaiga · 0 citations

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