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Author

Rafael Robina-Ramírez

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Review Open access Aug 2026

Relational Financial Inclusion in AI-Mediated Banking: The Centrality of Institutional Trust and the Role of Human Mediation

Artificial intelligence (AI) is reshaping the financial sector by redefining how customers access, interpret, and experience banking services. However, financial inclusion is still frequently analyzed in terms of access, use, or availability of digital channels, with less attention paid to the relational quality of int...

Manuel Jesús Sánchez González, Ana Leal-Solís, Rafael Robina-Ramírez · 0 citations

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