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Rahma Sugihartati

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Open access Sep 2026

Service quality, customer satisfaction and innovation in public libraries

This study examines the impact of dimensions of service quality on customer satisfaction in public libraries and explores innovation as a potential moderator of this relationship. Using a quantitative design, data were collected using a questionnaire from 250 active users across six public libraries in East Java, Indon...

Koko Srimulyo, Rahma Sugihartati, Arya Wijaya Pramodha Wardhana et al. · 0 citations

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