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Author

Rajender Kumar

2 papers indexed here

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2026

E-Service Quality, Customer Satisfaction, and Loyalty in Emerging E-Commerce Markets: Evidence from Nepal

The quality of e-services is crucial to customer satisfaction and loyalty in online shopping, especially in the emerging e-commerce markets such as Nepal. This paper analyses the role of e-service quality dimensions in relation to customer satisfaction and the relationship between customer satisfaction and customer loy...

Hari Singh Saud, Rajender Kumar, Lija Boro et al. · 0 citations
Review Open access Sep 2026

Usage Pattern of Open Educational Resources (OER) Among University Students: An Exploratory Study

This study investigates Kurukshetra University students’ awareness, usage, preferences, and perceptions of Open Educational Resources (OER) and emphasizes the role of each in enhancing education. Using stratified random sampling, a descriptive survey methodology was employed to select 150 students from engineering, sci...

Rajender Kumar · 0 citations

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