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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Razif Fajri Akbar

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Open access Sep 2026

The Role of Customer Trust in Building Customer Loyalty among Online Transportation Users: The Influence of On-Time Delivery and Perceived Security

However, previous studies have mostly examined service attributes and loyalty directly, while the mechanism through which operational reliability and security perception build loyalty through customer trust remains insufficiently explored in online transportation contexts. This study aims to analyze the influence of On...

Razif Fajri Akbar, M. R. Linda, Sutiyam Sutiyam · 0 citations

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