Open access
Sep 2026
Pathways to Public Trust and Acceptance of Artificial Intelligence in Public Services: A PLS-SEM and cIPMA Approach
The main findings suggest that managers need to prioritize initiatives that effectively demonstrate the value of integrating AI into essential public services and that emphasis must be directed towards improving transparency, accessibility, and public engagement in AI-driven processes.
Ovidiu Bunea, O. Sabie, R. Popescu et al.
· Administrative Sciences · 0 citations