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Ridwan Sutriadi

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Review Open access Sep 2026

Institutional Barriers to Public Service Integration Despite High Digital Government Performance: Evidence from Bandung, Indonesia

Indonesia's electronic government (SPBE) evaluation ranks Bandung City first nationally, yet citizen perceived integration of public services remains comparatively weak. This study examines why formal digital government compliance does not translate into integrated service delivery in Bandung. Using a mixed-method that...

Ahmad Daffa Aldhiya, Ridwan Sutriadi · 0 citations

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