Rivaldo Herniza Putra

Pengaruh Kualitas Pelayanan dan Waktu Tunggu terhadap Kepuasan Masyarakat pada Dinas Pemberdayaan Perempuan dan Perlindungan Anak di Tangerang

This study aims to analyze the effect of Service Quality and Waiting Time on Public Satisfaction at the Women's Empowerment and Child Protection Service in Tangerang. The study was motivated by several challenges in public service delivery, including unclear service information, suboptimal responsiveness of service off...