How Anthropomorphic Attitudes Toward Agents Divide User Behavior, and How Design Should Change
A field study of a desktop assistant, where renamers chose the revised reply far more often than default-name users on being treated as a person and having affect received, less robustly on willingness to continue, and neither judged it worse on task interference.
Ting-Yu Cao, Yan Tang, Ke-Er Hu et al.
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