Information System to Support Canvassing Activities
In the era of Industry 4.0 and the increasingly competitive business landscape, operational efficiency has become a decisive factor in sustaining corporate competitiveness. X Store, a Business-to-Business (B2B) distributor specializing in electronics and household appliances, faced severe operational challenges stemming from fully manual administrative processes. Identified problems included delayed sales recording (performed monthly instead of real-time), duplicate purchase orders, lost invoices and delivery notes, inaccurate inventory tracking across two warehouses, undocumented return and service workflows, and unstructured canvassing activities where sales teams carry physical stock to customer locations without systematic tracking. This study designed and implemented an integrated web-based administrative information system to address all identified challenges. The system encompasses nine core modules: sales, purchasing, inventory, payment, delivery, expenses, return/service, canvassing, and reporting, with role-based access control. The development methodology encompassed literature review, business process analysis, system design, iterative implementation, and two-phase evaluation (scenario-based testing and UAT). All scenario tests produced outcomes consistent with expected behaviour. A satisfaction survey conducted with X Store administrative personnel yielded an average UAT score of 4.375 out of 5, indicating strong user acceptance. Quantitative performance comparison demonstrated transformative efficiency improvements across eleven operational metrics, including elimination of duplicate orders and lost invoices, and reduction of profit/loss report generation time from over three working days to under two minutes.