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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Ruowei Fu

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#small language model Sep 2026

Collaborative Knowledge Distillation and Reinforcement Learning for Automated Ticket Triage in Large-Scale Production Systems

CoTriage is presented, a practical and scalable end-to-end automated ticket triage system, designed and deployed for real-world industrial scenarios and reduces the average triage time to 15.0 seconds and significantly enhances operational efficiency and accelerating incident resolution in practice.

Ruo-Wei Fu, Yang Zhang, Sheng-Lin Zhang et al. · 0 citations

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