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Author

S. Bangura

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Review Open access Sep 2026

An Exploratory Review on the Role of Automated HR Chatbots to Promote Employee Engagement: Lessons from BRICS Countries

Abstract Automated human resource (HR) chatbots represent one of the most rapidly diffusing artificial intelligence (AI) applications in contemporary organisational settings, offering scalable, accessible, and personalised employee support that conventional HR architectures cannot deliver at comparable cost or scale. D...

S. Bangura, M. Lourens · 0 citations
Review Open access Jul 2026

A SCOPING REVIEW ON HUMAN-CENTRED AI GOVERNANCE IN HRM: LESSONS FROM THE SOUTH AFRICAN SMME SECTOR

The SMME Human-Centred AI Governance (SHAG) Model is proposed, providing a theoretically grounded and practically applicable framework specifically tailored to the South African SMME context, thereby advancing both academic understanding and policy development toward the equitable integration of AI in HRM.

S. Bangura, M. Lourens · 0 citations

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