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S. Santos

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Conference Open access Aug 2026

From Compliance to Integration: A Knowledge Management-Based Maturity Model for Quality Culture in Portuguese Higher Education

Higher Education Institutions (HEIs) are increasingly required to move beyond formal compliance with Quality Management Systems (QMS) towards the development of genuine Quality Cultures — organisational environments in which improvement is collectively owned, evidence-based, and knowledge-driven. Yet, despite growing t...

S. Santos · 0 citations

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