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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

S. V. Lelkova

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Review Aug 2026

Chatbots as a Tool for Improving Service Quality in the Hotel Industry

The study concludes that the greatest effect is achieved through a hybrid service model in which routine operations are automated while complex and emotionally sensitive cases are transferred to employees.

S. V. Lelkova · 0 citations

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