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Sara Hofmann

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Open access Aug 2026

The unheard voices: Citizens’ enquiries as a source for improving public services

In the development and continuous improvement of digital public services, a citizen-centred approach is considered essential. Citizens’ opinions and needs are often gathered through interviews, focus groups, and user tests. While these approaches provide valuable insights, they typically arise from constructed situatio...

Sara Hofmann, Øystein Sæbø, C. Madsen et al. · 0 citations

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