What prevents full satisfaction? An aspect-based sentiment analysis of three-point TripAdvisor reviews from Michelin-Starred restaurants in France, Spain and Italy
What prevents a guest from awarding full satisfaction (defined as 4 or 5 stars) to Michelin-starred fine-dining restaurants? In this regard, the study examined this midpoint — where the gap between expectations and perceived performance is most pronounced — by analyzing 3-out-of-5-star TripAdvisor reviews that reflect...