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Septi Andryana

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Review Open access Oct 2026

Sentiment Analysis of Indonesian Mobile Banking Reviews on Google Play Store in 2025: A Comparison of Machine Learning Algorithms

Mobile banking applications generate large volumes of user reviews that can be used to evaluate digital banking service quality. This study analyzes sentiment in Indonesian mobile banking reviews on the Google Play Store in 2025 and compares the performance of Naive Bayes (NB), Support Vector Machine (SVM), and Random...

Aji Putra Wicaksana, Septi Andryana · 0 citations

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