Open access
Jul 2026
The Effect of AI-Powered Chatbots on Customer Satisfaction: An Analytical study
It is concluded that AI-powered chatbots positively influence customer satisfaction when they are accurate, responsive, user-friendly, and supported by human assistance for complex issues.
Bijoy Karmakar, Richa Handa, Sharad Bajpai
· International Journal For Mu... · 0 citations