Conference
A Hybrid AI-driven Text Analytics and DEA Approach to Airline Efficiency Evaluation Based in Online Reviews
The airline industry plays an important role in enhancing global connectivity and driving economic growth. However, this sector records low customer satisfaction rates compared to other service industries. This issue highlights the need for operations and service quality improvement based on customer reviews in the air...
Nima Golghamat Raad, Jakob Fick, N. Shah et al.
· IISE Annual Conference &... · 0 citations