Medical Knowledge Is Not All You Need: When Medical Q&A Becomes Situated Patient Assistance
It is shown that when Q&A is embedded within ongoing care, reliability depends on more than what the system knows medically, and proposes a design space for situated medical assistance that connects what the assistant and patient can each reliably establish to the form of assistance provided.
Shreya Bali, Riku Arakawa, J. Lehman et al.
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