Open access
Aug 2026
Implementasi Kebijakan Layanan Pengaduan Masyarakat Melalui SP4N-LAPOR! Di Dinas Komunikasi, Informatika, Statistik Dan Persandian Provinsi Banten
The findings indicate that the implementation of SP4N-LAPOR! in Banten Province has been generally effective, supported by the availability of a digital complaint management system and inter-agency coordination.
Siti Apriliyaningsih, Gatot Hartoko, E. Saepudin
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