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Siti Masrohatin

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Open access Aug 2026

A Member Loyalty Model Based on Religiosity, Halal Awareness, Service Quality, and Customer Expectations: The Mediating Roles of Customer Satisfaction and Complaint Handling in Islamic Microfinance Institutions

This study develops a comprehensive loyalty model by integrating religiosity, halal awareness, service quality, customer expectations, customer satisfaction, and complaint handling within a single structural framework. This study employed a quantitative explanatory approach using Structural Equation Modeling–Partial Le...

Muhammad Hasan Ulil Abror Al Rozi, Siti Masrohatin, Retna Anggitaningsih et al. · 0 citations

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