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Sri Wahyu Lelly Hana Setyanti

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Open access Sep 2026

Perceived Organizational Support and Self-Efficacy Toward Organizational Citizenship Behavior: The Mediating Role of Job Satisfaction among Banking Employees

This study aims to examine the effects of perceived organizational support (POS) and self-efficacy on organizational citizenship behavior (OCB), specifically evaluating the mediating role of job satisfaction among banking employees in Jember, Indonesia. Using a quantitative, cross-sectional design, data were collected...

Lidia Alfi Anisa, Sri Wahyu Lelly Hana Setyanti, A. Mufidah · 0 citations

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