Author

Sungzoon Cho

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Open access 2026

A Comparative Evaluation of Human and LLM-Based Counselors: Trust, User Experience, and Design Implications

Qualitative analysis revealed that empathy, exploratory questioning, contextual understanding, and personalization were key factors shaping users’ trust, suggesting design implications for LLM-based counseling systems.

Sohhyung Park, Yein Song, Sungzoon Cho · IEEE Access · 0 citations