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Tamilarasan S

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Open access Sep 2026

INTENT-GUIDED RETRIEVAL-AUGMENTED GENERATION WITH LORA-BASED INTENT ROUTING FOR INTELLIGENT CUSTOMER SUPPORT

Instant-Guided Retrieval-Augmented Generation with LoRA-based Intent Routing, a novel customer assistance system with intent-based retrieval, was successfully created and evaluations used ROUGE-1, ROUGE-L, BLEU, Format adherence rate, exact match, and fuzzy match accuracy.

T. V. Chethana, Payal Koolwal, R. Bharathi et al. · 0 citations

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