Evaluating LLMs as Agentic Workflow Executors in Real-World Customer Support Skills
Enterprise customer-support agents increasingly rely on Large Language Models (LLMs) to execute bounded, tool-using workflows. We study this problem through the lens of Skill LLMs: specialized executors that operate within a selected skill context and must complete a narrow, stateful workflow under policy and tool cons...
Md Tahmid Rahman Laskar, Gundeep Singh, Xue-Yong Fu et al.
· 0 citations