Navigating the Global Service Encounter: Pedagogical Implications of English as a Lingua Franca in Hospitality and Tourism Education: A Narrative Review
Tourism presents a unique intercultural scenario, where English as a Lingua Franca (ELF) plays a critical role in temporary yet significant service interactions between guests and hosts from multiple language and cultural communities. English is widely estimated to serve as the medium for a majority of the world’s Engl...