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Sponsored AI Networking Cookbook: Practical recipes for AI-assisted network automation and development AI Networking Cookbook: Practical recipes for AI-assisted network automation and development

Author

W. Pieterson

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2 papers indexed here

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Open access Aug 2026

The services interaction framework: A framework to classify and manage public encounters

Public service interactions between governments and users are more complex than existing frameworks suggest. While current literature focuses predominantly on functional, isolated, task-driven encounters, this paper argues that real-world user journeys encompass a broader range of interaction types. We synthesize conce...

W. Pieterson, C. Madsen, Ida Lindgren · 0 citations
Review Open access Aug 2026

Omni-Channel made concrete. A qualitative study to explore its building blocks

A refined definition of OCM for the public sector is proposed and a number of building blocks for OCM that can be structured in three tiers of importance are proposed to provide government agencies with a structured basis for developing and prioritising their OCM strategies.

W. Pieterson, Paula Rodriguez-Muller, Luca Tangi · 0 citations

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