Review
Open access
Aug 2026
How Cross-Cue Inconsistency Weakens the Adoption of AI-Generated Review Summaries: The Roles of Diagnosticity, Authenticity, and Review Dispersion
The results show that AIGS-AUGR inconsistency significantly reduces consumers’ adoption intention toward AIGS, and the overall mediation analysis, perceived diagnosticity and perceived authenticity both mediate this effect.
Wei He, Hua Meng, Xin-Yuan Lu
· Behavioral Science · 0 citations